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Customer Service & Policies

Exchange Policy

Our goal is your satisfaction! If for any reason you are not happy with your purchase, you may
exchange it for another color or style! We gladly accept exchanges on all eligible products (see below).
We do not sell refurbished or previously owned products, therefore, in order to return these products to
the manufacturer, a 15% restocking fee will be applied for all returned merchandise. Please note that
GMBShair.com does not offer refund on returns.

• 15% Restocking Fees will be charged with your eligible exchange. Shipping charges will apply.
• The same credit card and shipping method submitted with your original order will apply for your
exchange order, unless specified otherwise on the Exchange Note.
• Any balance remaining after your exchange will be kept as an in store credit.

Exchange Product Eligibility

Eligible product(s):

• Must be in original and perfect factory condition (unaltered, unworn, undamaged, and with tags
attached) and in original packaging.
• Odor-Free (Any odors on the product will render the product ineligible for any return)
• Item(s) must be returned within 30 days of receiving your original order.

Ineligible Product(s):

• Costume wigs, last call or clearance items, discontinued items, care products, accessories, liquids,
special order items and wholesale orders, magazines and cd/dvd's.
• If product(s) have been altered, worn, damaged, or tags/packaging tampered with, products will be
ineligible and deemed unauthorized.
• All electrical appliances carry a full manufacturer's warranty. Please contact the manufacturer for
additional information.

If your product is ineligible for exchange or return, we will:
• Return the item(s) to you at your cost.

Note: If you receive style/color help from our experts and the suggestions are not satisfactory, exchange
fees and/or handling fees are not waived. Please choose carefully.

How to Request an Exchange

Requests for exchange must be made within 30 business days of receipt of product(s). Exchanges must
be pre–authorized by GMBShair.com with an RMA (Return Merchandise Authorization) Number.
Without an RMA the item(s) will incur a 50% unauthorized product fee.

Please do the following only after you are sure your item(s) is eligible:

1. Email exchanges@GMBShair.com or use Exchange RMA request form to request your RMA number.
Be sure to include your ORDER # with this request. You will receive an email response with your RMA
number and instructions on how to exchange and return the product.
2. Exchange items must be returned to GMBShair.com within 30 days from receipt of the RMA number.
Once GMBShair.com receives your exchange package, please allow up to 5 business days for the
exchange process to complete.

How to Prepare Your Exchange Package

Outside of Package:
1. The RMA number must be clearly marked on the outside of the shipping box. Packages with no
visible RMA will be refused.
2. Ship item(s) in a sturdy cardboard box with all original packaging as damaged packages are ineligible
for exchange.
3. Include a copy of the Packing Slip, including a note including which item(s) you would like to
exchange for. This information should include item number, quantity, and price.

Return Address:
GMBShair.com
Exchange Department
6024 John Douglas Drive
Chattanooga, Tennessee 37421-USA

Shipping Costs on Exchange

Shipping charge of $6.95 or more will apply on all exchanges depending on the weight of the package.
We ship via UPS or USPS, unless instructions in the exchange package specify otherwise.

Insufficient Address

Packages returned due to insufficient address or unclaimed will not qualify for a refund. This
includes any packages that was shipped to the address entered by the customer. We cannot
alter any shipping address prior to shipping unless specified by the customer. We can reship
at a surcharge or be eligible for store credit only. Shipping charges are not refundable.

Changes to Order

A fee of $5.00 will automatically be charged for any changes or modifications you request to your order
after the order is placed. This includes item, color, payment, shipping, or coupon redemption changes.
Requests for changes must be approved from our shipping department to ensure the order has not been
processed or shipped. Changes must be e-mailed to Changes@GMBShair.com.

Back Orders
If a backorder occurs on your item(s), you will be placed on a priority waiting list. We will promptly
ship item(s) upon arrival. In addition we will inform and update by email with the estimated arrival date.
If back ordered item(s) are not received in a reasonable length of time, email orderstatus@GMBShair.com

Cancellation or Refusal Policy
All of our orders are processed and shipped immediately to expedite our orders. Orders cancellations
made after you have submitted your order will not be honored. Color changes to an order will be given
all effort, but may not be fulfilled. For any shipments returned to us due to a bad address or refusal
upon delivery, there will be an additional shipping charges added to reship. Shipping and handling
charges are non refundable. Once a refused package is returned to us, a restocking fee charge of 40%
will be deducted from the total. Orders may reship without notice to the corrected address or with
another shipping carrier.

Address Change/Update Policy
Any address change request made via e-mail or phone after the order has been processed and during
the transit via UPS will be charged $10.00 automatically upon customer's request to change or update
address.

Stock Availability Question
Any item/items that are listed on our site is in stock ready to ship. Any items that does not have an
ADD TO CART button are not available. These items may have been discontinued or not yet released
by the manufacturer. We do not have any estimated dates of availability on any of unavailable items.

Lost or Stolen Packages
GMBShair will not be responsible for stolen packages after the merchandise has been confirmed to have
delivered according to our tracking system. We will do our best to inquire USPS and UPS to help you
assist in retrieving your package. If the package was left by UPS and you do not have your package,
please contact us at info@GMBShair.com immediately for us to start an investigation with UPS. They
will complete the investigation within 7 business days. We will reship the package at this point by
requiring signature for the replacement. GMBShair will not reship any replacement package without the
completed investigation by UPS.

Risk of Loss
GMBShair.com makes every effort possible to prepare and ship out items in a timely manner. Once item
(s) leave our warehouse, risk of loss is passed on to the purchaser and we cannot be held responsible for
any items that have yet to arrive in customers possession. We will be glad to prepare a case with the
United States Postal Service in order to have them investigate where the item is. The USPS will then
contact customer and will do its best to resolve the situation. We cannot be held responsible and will not
be able to refund or send a replacement due to loss, stolen packages, or late arrivals.

Tracking Your Order
Please email your full name, order # if possible: orderstatus@GMBShair.com

Money Order
We accept Postal or Western Union Money Orders prepaid prior to shipping the merchandise.
GMBShair.com will not be responsible for lost or stolen Money Orders. Please follow these instructions
when sending in the money order.
Please Include Your:
1.Complete Name and Shipping Address
2.Complete Item Names and Codes and Quantities
3.Add Sales Tax Only To Tennessee Orders of 9.25%. No Tax On Any Other States.
4.Add appropriate shipping charge from our shipping page.
5.Contact information (Home # or Work # , or an email address)

Shipping Delays
We are not responsible for late shipments due to holidays, natural disasters, or carrier
delays. Please keep in mind holidays do not count as a business day and should be
considered when calculating shipping times. If you need additional information,
please email us at orderstatus@GMBShair.com

Fraud & Theft
CREDIT CARD FRAUD AND THEFT OF OUR MERCHANDISE WILL BE PROSECUTED TO THE
HIGHEST EXTENT OF THE LAW.

Policy Changes
GMBShair.com reserves the right at our discretion to make changes to these policies.
Please check this page periodically for changes.

Price Match
GMBShair.com reserves the right at our discretion to limit to which companies we price match.

Order Processing Info
GMBShair reserves the right to refuse and cancel any orders at our discretion without notice.

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All Names and Individual Company Logos and Pictures Are Property Of Their Respective Companies.
Copyright © 2004-2012 GMBShair.com - Wigs, Hairpieces & Hair Extensions Superstore by GMBShair.com Superstore
GMBShair.com • 6024 John Douglas Drive, Chattanooga, TN 37421 • Phone: 1-866-355-8701 • Fax: 1-731-241-0017
Email: info@GMBShair.com. All rights reserved. Disclaimer and Terms of Use

Had a really good shopping experience with them. They were very professional and
delivered my order in exact time. Will definitely be back!
- Los Angeles, CA. 12/2011

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